National Uniforms’ suppliers guarantee that their garments are free of defects. All garments must be inspected within ten (10) business days from receipt of your order. If you believe any garments received are defective, e-mail or phone National Uniforms (be sure to include the order number, item, and your name.) National Uniforms will contact the garment's supplier and plan for the replacement of the defective garments at no cost to you.
In some cases, the supplier will request the return of the defective garment. Should this occur, the supplier will provide for the shipping of the defective garment at no cost to you.
National Uniforms' suppliers guarantee that the garments you receive are indeed the correct garments (styles, colors, sizes, and quantities) ordered. Should there be any discrepancy with your order, either on the part of National Uniforms or one of our suppliers, we will take whatever steps are necessary to make your order correct. All claims for shortages or incorrect orders must be presented to National Uniforms by e-mail or phone within ten (10) business days from receipt of your order. Be sure to include your name, the order number and the incorrect item(s).
National Uniforms charges ten percent (10%) of the garment’s net sales amount as a restocking fee on all garments returned for credit. No restocking fee is charged for garments returned for size changes. Under no circumstances does National Uniforms refund shipping charges. Customer is also responsible for the cost of return shipping.
National Uniforms and its suppliers carry the highest quality garments and offer the highest level of service possible. We want you to be completely satisfied with your purchase. If you should have to return or exchange a garment, please follow our return policy below.
Once you complete a purchase on our website, the order is submitted electronically directly to our supplier's warehouses, this automation by-passes customer service or human intervention all together. Within minutes, your order is pulled, packed, and sitting among hundreds of other orders ready for UPS to pick up for delivery that day or the next. Thus, making in nearly impossible to stop an order once it's been place. We are happy to accept your return or exchange once you receive your items.
Orders shipped, but refused by the customer will still be charged shipping charges. Orders which have already been submitted to our embroidery company cannot be canceled. Orders which have already reached our distribution center cannot be canceled.
Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. Order shipped and refused by customer will not receive credit for shipping charges. Any cancellations require confirmation from our customer service department.